COVID-19 UPDATE:
We appreciate your patience and understanding as we work extra hard to ensure your safety as well as ours during this time. We are working hard to ensure the delivery window given at checkout is met! Please check your Etsy inbox for updates or feel free to message me anytime.
We appreciate your patience and understanding as we work extra hard to ensure your safety as well as ours during this time. We are working hard to ensure the delivery window given at checkout is met! Please check your Etsy inbox for updates or feel free to message me anytime.
Policies
Cancelations/changes must be made within 12 hours of purchase.
Payments are securely processed through Etsy and Paypal.
Desert Dyes will never receive your credit card information.
We gladly accept exchanges and returns, see info below.
We ship world wide, see info below.
Payments are securely processed through Etsy and Paypal.
Desert Dyes will never receive your credit card information.
We gladly accept exchanges and returns, see info below.
We ship world wide, see info below.
Delivery Times & Shipping
Every item is handmade to order within 3-5 days of purchase.
Shipping times are added to the above processing time.
USA bound orders typically ship within 3-5 business days after being made.
Desert Dyes is not responsible for your package once in transit.
All items are shipped via USPS.
Slight shipping delays are possible due to COVID-19.
Shipping times are added to the above processing time.
USA bound orders typically ship within 3-5 business days after being made.
Desert Dyes is not responsible for your package once in transit.
All items are shipped via USPS.
Slight shipping delays are possible due to COVID-19.
Returns/Exchanges
INSTRUCTIONS:
Please message us via Etsy to return your item.
We gladly accept exchanges for any reason and offer returns on a case by case basis.
Message me within 14 days of delivery, mail back within 21 days.
Buyers are responsible for return/exchange shipping costs.
ITEMS THAT CANNOT BE EXCHANGED/RETURNED:
Intimate items (for health/hygiene reasons)
Items personalized with lettering or custom graphic
Clearance Items
Please message us via Etsy to return your item.
We gladly accept exchanges for any reason and offer returns on a case by case basis.
Message me within 14 days of delivery, mail back within 21 days.
Buyers are responsible for return/exchange shipping costs.
ITEMS THAT CANNOT BE EXCHANGED/RETURNED:
Intimate items (for health/hygiene reasons)
Items personalized with lettering or custom graphic
Clearance Items
International Orders
We ship world wide!!
Orders are handmade to order in 3-5 days.
International shipping takes 1-4 weeks.
All items will be mailed with USPS.
Shipping delays of up to 2 weeks are possible due to COVID-19.
Buyers are responsible for any customs and import taxes that may apply.
Desert Dyes is not responsible for orders marked in-transit or delays due to customs.
Orders are handmade to order in 3-5 days.
International shipping takes 1-4 weeks.
All items will be mailed with USPS.
Shipping delays of up to 2 weeks are possible due to COVID-19.
Buyers are responsible for any customs and import taxes that may apply.
Desert Dyes is not responsible for orders marked in-transit or delays due to customs.
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